Privacy Policy

ACX+ is an online service that offers you cryptocurrency exchange services and is available at https://exchange.acx.plus/. Acx.plus informs you about our policies regarding the collection, use, and disclosure of personal data that you provide to us while using our website or the services it offers. We use your data to provide and improve the user experience on the site. By using our website, you agree to the collection and use of information in accordance with this policy. The privacy policy of the acx.plus website is compliant with the European Union's GDPR.

INTERNET COOKIES

Cookies are small pieces of information that your browser stores on your computer's hard drive. Cookies can only be read by the server that sets them and cannot perform actions such as running programs on your computer, installing viruses, or collecting your personal data.

You can be assured that no personal data about you is collected or stored in the cookies set by the website and, as a result, they cannot be shared with third parties.

Cookies allow us to provide you with better and more efficient service and to personalize your experience on our website. None of this information is shared with third parties and is used exclusively by us to enhance your user experience on our website. The use of these types of cookies does not collect any personal data about you.

Our advertising server may also set a cookie. These cookies are used to track the effectiveness of the content we serve on our website, and no personal data about you is collected through the use of these cookies, nor is this information shared with third parties.

Most web browsers automatically accept cookies. However, by changing the settings in your web browser or using specific software, you can control how and whether cookies are accepted by your browser. Acx.plus supports your right to block any unwanted internet activity, especially from unscrupulous websites. However, blocking acx.plus cookies may disable certain features on our website and prevent you from purchasing or using certain services available on the site. Please note that it is possible to block cookie activity from specific websites while allowing cookies from trusted sites, such as acx.plus.

The site uses internet cookies and similar tracking technologies to monitor visitor activity on the blog in order to improve the service we provide. Cookies are sent to your browser from the website and stored on your device, which helps to shorten the blog loading process, and Google Analytics recognizes you as a "returning" user. Cookies such as "_ga", "_gid", "_gat_gtag_UA_*" and "_ga_*" are used to collect and analyze visits. Regarding visit analysis and the collection of similar data via scripts, the site currently uses Google Analytics. Each user can set their browser to refuse all cookies or specify when they want a cookie to be sent. However, if you do not accept cookies, you may not be able to use some content on the site.

The site uses the following cookies to improve the user experience:

• Session cookies – These are used for the high-quality performance of the site;
• Preference cookies – These are used to remember your preferences and settings;
• Security cookies – These are used to enhance the security of the site

PERSONAL DATA

The platform will collect only the personal data that is necessary to provide services and execute transactions. While using the site, you may be asked to enter certain personal data that can be used for contact or identification purposes (name, phone number, email, address, date of birth) in order to access certain content on the site. Personal data, when necessary for using specific site content, will be requested exclusively through a form where you voluntarily enter the information.

KYC PROCEDURE

Data collection and processing:

• ACX+ collects and processes users' personal data for identification purposes, in accordance with applicable laws and regulations on the prevention of money laundering and terrorism financing.

Types of data collected:

• Identification documents (ID card, passport).
• Proof of residential address.
• User photo (selfie) - biometric data.
• Additional information as needed, in accordance with regulatory requirements.

Purpose of processing during the KYC procedure:

• Verification of the user's identity.
• Compliance with legal obligations and regulatory requirements.
• Protection of users and the platform from fraud and other illegal activities.

PURPOSE OF COLLECTING AND USING DATA

The site collects, processes, and uses data for the purpose of:

• Providing higher-quality content on the site.
• Enabling secure use of the site and its content.
• Notifications about any changes.
• Enabling access to interactive features of the site.
• Enabling support and contact.
• Improving the user experience on the site.
• Detecting, preventing, and resolving technical issues.

Your data, including personal data, is transferred and stored on the Globalhost infrastructure, which is located in Bosnia and Herzegovina, in accordance with the Personal Data Protection Law. It is important to note that continuous steps are being taken to ensure that your data is stored encrypted, protected, and that its transmission occurs exclusively via the secure SSL protocol. Your consent to this Privacy Policy represents your agreement to this transfer.

Session data consists of information such as IP address, operating system, and the type of browser software used, as well as the activities the user performs while on our site. We collect session data because it helps us analyze things such as which items visitors are most likely to click on, how visitors browse the site, how many visitors access various content on the site, how long visitors stay on the site, and how frequently they visit. It also helps us diagnose issues on our servers and allows us to better manage our systems. We may also use some session data, such as the content you visited on our website, to send you emails focused on content that might interest you, unless you have previously opted out of receiving such messages.

All collected personal data will be stored securely, and access to this data will be restricted to authorized personnel who are obligated to maintain confidentiality.

The company will implement appropriate technical and organizational measures to prevent unauthorized access, loss, theft, or damage to data.

Personal data will be retained only for as long as necessary to fulfill the purpose for which it was collected, unless laws or regulations require a longer retention period.

The platform may also collect information about access and use of the service. These usage data may include information such as the Internet Protocol (IP) address of your computer, the type and version of the browser used, the time and date of the visit, the duration of the visit, the type of device you are using, and other diagnostic data.

TRANSFER AND FLOW OF DATA

Your data, including personal data, is transferred and stored on the Equinix infrastructure, located in the United Kingdom and Germany, in accordance with the Personal Data Protection Act. It is important to note that continuous efforts are made to ensure that your data is stored in an encrypted, protected manner, and that its flow occurs exclusively through a secure SSL protocol. Your consent to this Privacy Policy represents your agreement to this transfer.

RIGHTS OF PERSONAL DATA HOLDERS

According to the Law on Personal Data Protection, data holders have the following rights:

• the right to access personal data;
• the right to correct personal data;
• the right to delete personal data;
• the right to data portability;
• the right to object;

Data holders may exercise these rights by contacting us via email: [email protected].

LEGAL CONDITIONS FOR DATA DISCLOSURE

Your data may be disclosed to a third party, such as a court, prosecutor's office, or police or security agency, only in the following cases:

• For the purpose of fulfilling legal obligations.
• For the protection and defense of the website's rights or property.
• To prevent the commission of an offense or criminal act, which may have any connection with the website's content or activities.
• To protect the personal safety, rights, data, and freedoms of others.
• To prevent any illegal and unlawful activity.

PROVIDERS AND SOFTWARE

In order for the site to function optimally and provide the best possible service, it uses various services. In this regard, your encrypted data is stored, transferred, processed, and analyzed through third parties, with all necessary measures taken to ensure that these third parties cannot identify or disclose your personal data. The most important providers and software we use are listed below:

• SumSub
• Google Analytics
• Ladger Bytes
• Banxa
• Modulus
• Fireblocks

The site will contain content from other sources. All such content that is not owned by the site will be marked and linked to the respective owners as the source, and the responsibility for the given content lies with the content author.

CONTACT