Meaning of certain terms and abbreviations:
In this document, the term VASP (Virtual Asset Service Provider) is also used as a synonym, which refers to a provider of virtual asset services.
A transaction order is a request from a client to execute a transaction through an account/wallet opened with the company.
Tariffs/tariff list: refers to the valid price list with fees for services provided by the company within its activities.
A virtual currency user refers to: an individual, entrepreneur, or legal entity that uses or has used a service related to virtual currencies with the service provider, and whose orders, in the user's name, are processed and executed by the Company.
Dear users, please carefully read the following terms before using our services.
Every visit to our website and/or application, as well as the purchase/sale of cryptocurrencies, indicates that you have read and fully agree with these terms.
If you find them unacceptable, please refrain from using our services.
These terms of use and business rules define the mutual rights and obligations of the parties in the mediation of the purchase and sale of virtual currencies on behalf of the User, in accordance with the Law on the Prevention of Money Laundering and Terrorist Financing (Official Gazette of BiH, No. 13/2024), the Law on the Securities Market (Official Gazette of RS, No. 92/06, 34/09, 8/12 – decision of the Constitutional Court, 30/12, 59/13, 86/13 – decision of the Constitutional Court, 108/13, 4/17, 63/21, 11/22, and 63/22), the Law on Personal Data Protection (Official Gazette of BiH, No. 49/06, 76/11, and 89/11), and other relevant laws.
Adria Technology doo Banja Luka retains the copyright on all content (textual, visual, and audio materials, databases, programming code). Unauthorized use without the permission of the copyright owner is considered a violation of copyright and is subject to legal action.
The company is authorized to calculate and collect a commission and other fees in the event of a sale transaction from the amount received from the sale of virtual currencies, or in the case of a purchase order from the funds deposited by the client for the purpose of purchasing virtual currencies.
Certain parts of our website and/or application, such as the section related to the purchase and sale of virtual currencies, require the user to register. If registration is required, the user agrees to provide accurate and complete identification and other information, including a scanned identification document, proof of residence, bank account details, ownership structure information for corporate users, and similar data.
It is the user's responsibility to notify the company of any changes to the information provided.
Each registration is valid only for one individual user. The user is responsible for preventing unauthorized use of their account.
The company will check whether the user's wallets and transactions are associated with TOR markets (dark web black markets) and may deny the user access to services if it is found to be the case.
Additionally, the company will verify whether the user is on a sanctions list and will deny the user access to services if they are listed on the aforementioned list.
In the event that the account is blocked or deleted based on the User's request, the Company will proceed according to the instructions agreed upon between the User and the Company, considering the applicable regulations as well as the valid contractual provisions between the User and the Company.
If the order is carried out by the competent authority, the Company will fully comply with the same, taking into account the technology for conducting transactions (blockchain), which the Company cannot influence, especially if the transaction order is executed before receiving the official document from the competent authority.
In the event that the Company unilaterally terminates the business relationship, all User funds in both FIAT and cryptocurrency will be available to the User for transfer upon their instructions to a bank account or another cryptocurrency wallet.
In the first and third cases of account blocking or deletion, all previously initiated transactions by the User will be completed, or the amount the client paid will be fully refunded to the client’s account, as soon as possible, in accordance with the Agreement, to the client’s bank account.
Until the client provides the payment instructions, the funds will be allocated to the Company’s designated account at the Bank, to be protected and kept separate from the Company’s assets.
Changes to the Terms of Use will be published on the website and will take effect immediately upon publication.
The User has the right to reject the Company’s Terms of Business, in which case the business relationship will not be established, or will terminate for existing users.
The User agrees not to use the site for illegal activities.
Important note:
The Republic of Srpska, the Securities Commission of the Republic of Srpska, and other public sector bodies do not guarantee the value of virtual currencies and are not responsible for any potential damages or losses that users, holders of virtual currencies, or entities providing services related to virtual currencies, or third parties, may incur in connection with transactions involving virtual currencies.
The company operates in accordance with the following Vision and Mission, as well as the principles and values of business:
Vision: Our vision is to create a leading platform for the exchange of virtual currencies that will be innovative, secure, and easy to use. We aim to become the key destination for users who want to trade various types of virtual currencies, providing them with an intuitive and reliable way to manage their digital assets.
Mission: Our mission is to promote progress in the field of finance by providing users with a secure and transparent environment for the exchange of virtual currencies.
We aim to support the development of innovations in the crypto industry and enable simplified participation in the digital economy, while adhering to the highest regulatory standards. Our goal is to become a partner for users on their journey into the world of virtual currencies, providing them with tools and resources to achieve financial independence and prosperity.
PRINCIPLES AND VALUES:
Through the realization of this vision and mission, we believe that we will become the preferred platform for cryptocurrency exchange, attracting and satisfying a wide range of users.
Our platform, in the form of a website and/or application, and each of its modules, along with the organization and compilation of content, are the property of Adria Technology doo Banja Luka, under the brand ACX+.
Our platform and the content on it, including text, graphics, audio and video clips, digital downloads, data compilations, and software, may not be copied, reproduced, republished, posted, transmitted, or distributed without the written permission of the Company. Downloading, displaying, and printing are permitted solely for personal, non-commercial use.
It is prohibited to use any type of automated device, program, algorithm, or methodology with similar processes or functionality, or any manual process, to monitor or copy any of the websites, data, or content found on our site, without prior written permission from the Company.
The company provides the following types of services related to virtual currencies/assets:
The company will provide services online through the website acx+.ba, as well as through the iOS and Android applications.
By registering on the platform – opening an account with the Company, the User explicitly confirms that they are legally capable, of legal age, and that they are familiar with and accept these Terms of Business of the Company.
SERVICES RELATED TO VIRTUAL CURRENCIES/ASSETS AND USER IDENTIFICATION
The company has the right to charge and collect a fee or commission from the user for the services provided, as stipulated in the company's tariff, which is publicly available on the company's website.
The company opens accounts (wallets) and accepts orders through the website acx+.ba, as well as through the iOS and Android applications.
In order for the company to provide services related to virtual currencies, it is necessary for clients or users of the company's services to register online.
During the online registration process, the User agrees to provide accurate and complete identification details and documents required by the Company in order for the registration to be completed.
The necessary set of data required by the company for identification and identity verification, as well as other data needed for registration, is prescribed by the company's internal regulations and includes:
For individuals:
For legal entities:
In addition to the above-mentioned data collected for individuals and legal entities, the following data and information are collected for both categories of clients:
For individuals:
For legal entities:
The company also uses publicly available official registers to obtain or verify the data necessary in accordance with the applicable regulatory framework.
Considering that all business relationships with clients are established through online access, enhanced identification measures are required for each business relationship, including the following:
The user is responsible for the accuracy of the data provided to the Company.
The user assumes all responsibility for any consequences arising from incomplete or inaccurate data provided by the user.
By registering on the platform, the User confirms that they are familiar with the Company's Terms of Service and Privacy Policy, which the Company applies in its operations, as well as the current Company Tariff and transaction limits, and that they fully accept them.
By registering with the Company, the User confirms that they are aware that the use of services related to virtual currencies is associated with risk, and that the Republic of Srpska, the Commission for Securities of the Republic of Srpska, and other public sector bodies do not guarantee the value of virtual currencies and do not bear responsibility for any potential damage or losses that Users, other holders of virtual currencies, service providers related to virtual currencies, or third parties may incur in connection with transactions involving virtual currencies.
The user deposits funds in fiat currency exclusively into the special purpose account of the Company opened with a commercial bank.
Detailed instructions for making deposits into the Company's special purpose account are published on the Company's website, acx+.ba.
The minimum deposit into the user's account/wallet is 50 KM.
The minimum withdrawal from the user's account/wallet is 50 KM.
The maximum withdrawal from the user's account/wallet is 100,000 KM on a daily basis.
The user can make a maximum of 5 withdrawals per day, and a maximum of 50 withdrawals per month from their account/wallet.
Funds from the company's special-purpose account can only be used for the purchase and sale of cryptocurrencies and for the purpose of carrying out services related to them.
The funds in the special-purpose account are not the property of the Company, do not enter its assets, nor are they part of the liquidation or bankruptcy estate.
The user agrees that the use of services related to virtual currencies is done solely at their own risk and is fully responsible for any financial risks and losses arising from their use or the execution of transactions related to virtual currencies.
The user agrees to be explicitly responsible for the loss of virtual currency resulting from the user's negligence, as well as for providing incorrect or incomplete information.
The services provided to the user upon their request are, as a rule, irrevocable and non-refundable, given that transactions involving virtual currencies are conducted on the blockchain platform.
The company will provide or execute the services outlined in this document, upon the client's order, within a period of no more than 48 hours from the receipt of the payment to the company's special purpose account.
If, for any reason, the company is unable to provide the service within the specified 48-hour period, it will immediately notify the client about the situation and the reasons for the inability to fulfill the service.
If the company is unable to provide the service as requested by the client, it is obligated to fully refund the amount paid by the client to the special-purpose account of the company for the purpose of obtaining services from the company, in the same currency and to the same account from which the payment was made.
If the inability to execute the order is due to the fault of the company, any additional costs related to the refund of funds will be borne by the company.
If the inability to execute the order is due to the fault of the user, any additional costs related to the refund of funds will be borne by the user.
The company is obligated to provide periodic reports on the status and movements in the virtual currency market on its official website, acx+.ba.
The user is aware that using services related to virtual currencies represents highly risky investments that may result in actual financial losses for the user's assets, and agrees to engage in such activities solely at their own financial and material risk.
The company, nor any other state or public institution, provides deposit insurance for the user, and the user is aware of this risk as part of all the risks associated with trading virtual currencies.
The user has the right to file a complaint via the company's email address: [email protected].
LIMITATIONS IN THE PROVISION OF SERVICES BY THE COMPANY
The operations of the Company and the services provided by the Company are governed by the provisions of the Securities Market Law of the Republic of Srpska, the Law on the Prevention of Money Laundering and Financing of Terrorist Activities of Bosnia and Herzegovina ("Official Gazette of BiH", No. 13/2024), the Law on Protection of Personal Data of Bosnia and Herzegovina ("Official Gazette of BiH", Nos. 49/2006, 76/2011, and 89/2011 – amended), and other relevant regulations and internal acts of the Company adopted based on the applicable regulations.
By registering or opening an account/wallet with the Company, the client agrees to all limitations that apply as prescribed in the Company's Anti-Money Laundering and Terrorist Financing Prevention Program.
The company does not do business with:
If the Company determines that the User is on any of the aforementioned lists, the Company will disable further use of the platform, restrict access to the account, or block or suspend it in accordance with international sanction regulations and the sanction framework.
The Company has a zero-tolerance policy for the exchange of suspicious virtual assets used for the purpose of concealing the ultimate owner or initiator of the transaction, such as "privacy" coins and similar virtual currencies.
The Company does not conduct cash transactions in its business with clients, meaning clients do not have the possibility to make cash deposits or withdrawals from their accounts/wallets, or to convert cash into virtual assets and vice versa.
Only non-cash card and bank transactions in the standard (FIAT) currency are possible, with payments made to the Company's special-purpose account, as defined by this policy.
The Company may terminate the business relationship with the user for other reasons as defined by the Company's internal regulations, including :
It is prohibited to establish a business relationship or carry out a transaction when the client's identity cannot be verified, or when the Company has reasonable doubts about the truthfulness or credibility of the data or documentation the client provides to confirm their identity. This also applies in situations where the client is unwilling or shows no willingness to cooperate with the Company in determining the true and complete information required by the Company as part of the client analysis, or when it is not possible to determine the ultimate owner or obtain information regarding the purpose and nature of the business relationship or transaction.
In such cases, the Company will not establish a business relationship with the client, and any existing business relationship will be terminated, with the FOO being notified accordingly.
The Company conducts checks regarding the prevention of money laundering and financing of terrorist activities for clients and transactions, both in relation to standard (FIAT) currencies and in relation to transactions and addresses on the blockchain.
ETHICAL CODE OF THE COMPANY
The company aims to operate in accordance with the highest ethical and moral standards within the industry it operates in, as well as the market it participates in.
The Company provides services to clients with the due care of a competent professional, in accordance with good business practices and in the best interest of the client.
The principles of ethical business conduct of the company (Ethical Code of the Company) are published on the Company's website, acx+.ba.
TERMS OF USE
You agree not to transfer data or content found on our website to any other computer, server, website, or other means of transmission.
You agree not to use any device or software to interfere with or attempt to interfere with the proper functioning of our website.
You agree not to take any actions that impose an unreasonable or disproportionate burden on our infrastructure, as determined by the Company at its sole discretion.
Unauthorized use of our website and/or materials contained on our website may violate applicable copyright, trademark, or other intellectual property laws, or other laws.
You will be solely responsible for any damage arising from any violation of copyright, trademark, or other proprietary rights, or any other damages resulting from your use of our website.
BUSINESS SECRET
A business secret is any data, fact, or information that has been accessed by the members of the Company's governing bodies, shareholders, employees of the Company while performing their duties and responsibilities, as well as individuals who conduct external audits for the Company and others who, due to the nature of their work, have access to such information, and whose disclosure to an unauthorized person could cause or potentially cause harm to the Company and its users (hereinafter referred to as a confidential data).
A business secret includes, in particular:
Business secrets do not include:
The Company, or individuals who have access to data considered a business secret obtained in the course of performing their duties, are obligated to keep such data confidential, in accordance with applicable laws governing the protection of confidential or personal data. They are not permitted to use this information for personal purposes nor can they disclose it to third parties unless required by law.
The Company, or individuals who have access to data considered a business secret obtained in the course of performing their duties, are obligated to keep such data confidential even after the termination of their employment with the Company, the cessation of their engagement with the Company, or the termination of the status under which they gained access to such data.
The company or individuals who have access to data considered a business secret, which they obtained while performing their duties and tasks within their scope of work, are not obligated to maintain the confidentiality of such business secrets if the data is disclosed:
FINAL PROVISIONS
The Company has the right to make changes to the Business Rules without prior notice to the User.
The User will be informed of changes to the Business Rules as soon as possible, at a minimum via the Company's website, acx+.ba.
In the event that any provision of these Business Rules becomes invalid or later has deficiencies, the Rules shall remain in effect, and this will not affect the validity of the remaining provisions of the Company's Business Rules.
Users have the right to reject the new terms of business, in which case they have the right to terminate the business relationship with the Company.
Any disputes that may arise in connection with the Company's operations and the business relationship between the Company and the User will be resolved through amicable means. If this is not possible, the competent court will be the Basic Court in Banja Luka.