Terms of Use

The company may block or delete a user's account in case:

1. This requires the user.
2. By order of the competent authority
3. And in the case that the Company unilaterally terminates the business relationship with the User in accordance with the business rules and the Agreement for opening the account that the Company has with the client.

In the event that the account is blocked or deleted based on the User's request, the Company will proceed according to the instructions agreed upon between the User and the Company, considering the applicable regulations as well as the valid contractual provisions between the User and the Company.

If the order is carried out by the competent authority, the Company will fully comply with the same, taking into account the technology for conducting transactions (blockchain), which the Company cannot influence, especially if the transaction order is executed before receiving the official document from the competent authority.

In the event that the Company unilaterally terminates the business relationship, all User funds in both FIAT and cryptocurrency will be available to the User for transfer upon their instructions to a bank account or another cryptocurrency wallet.

In the first and third cases of account blocking or deletion, all previously initiated transactions by the User will be completed, or the amount the client paid will be fully refunded to the client’s account, as soon as possible, in accordance with the Agreement, to the client’s bank account.

Until the client provides the payment instructions, the funds will be allocated to the Company’s designated account at the Bank, to be protected and kept separate from the Company’s assets.

Changes to the Terms of Use will be published on the website and will take effect immediately upon publication.

The User has the right to reject the Company’s Terms of Business, in which case the business relationship will not be established, or will terminate for existing users.

The User agrees not to use the site for illegal activities.

Important note:

The Republic of Srpska, the Securities Commission of the Republic of Srpska, and other public sector bodies do not guarantee the value of virtual currencies and are not responsible for any potential damages or losses that users, holders of virtual currencies, or entities providing services related to virtual currencies, or third parties, may incur in connection with transactions involving virtual currencies.

MISSION AND VISION OF THE COMPANY

The company operates in accordance with the following Vision and Mission, as well as the principles and values of business:

Vision: Our vision is to create a leading platform for the exchange of virtual currencies that will be innovative, secure, and easy to use. We aim to become the key destination for users who want to trade various types of virtual currencies, providing them with an intuitive and reliable way to manage their digital assets.

Mission: Our mission is to promote progress in the field of finance by providing users with a secure and transparent environment for the exchange of virtual currencies.

We aim to support the development of innovations in the crypto industry and enable simplified participation in the digital economy, while adhering to the highest regulatory standards. Our goal is to become a partner for users on their journey into the world of virtual currencies, providing them with tools and resources to achieve financial independence and prosperity.

PRINCIPLES AND VALUES:

1. Security and Trust: We prioritize the highest level of security for user data and digital assets. Our platform is based on the latest technologies for protection and encryption to ensure a high degree of security.
2. Adaptability: We understand that the virtual currency market can be highly dynamic and unpredictable. Therefore, we will remain adaptable and respond quickly to changes in order to provide users with the best possible experience.
3. User Experience: We will focus on intuitive design and user experience to ensure that the platform is easy to use, regardless of the user's level of expertise with virtual currencies.
4. Collaboration with Regulators: We will actively collaborate with regulators to ensure compliance with all relevant laws and regulations. Our goal is to play a positive role in shaping the crypto industry in accordance with the highest standards. Education: We believe that education is key to promoting the safe and responsible use of virtual currencies. Therefore, we will provide resources and training to help users gain a deeper understanding of this technology and its potential.
5. Innovation: We will promote research and development of new technologies in the crypto industry to ensure that our platform remains at the forefront of innovation.
6. Sustainability: We are committed to acting responsibly towards the environment and society, and minimizing our negative impact on the environment as much as possible.

Through the realization of this vision and mission, we believe that we will become the preferred platform for cryptocurrency exchange, attracting and satisfying a wide range of users.

ACTIVITY OF THE COMPANY

Our platform, in the form of a website and/or application, and each of its modules, along with the organization and compilation of content, are the property of Adria Technology doo Banja Luka, under the brand ACX+.

Our platform and the content on it, including text, graphics, audio and video clips, digital downloads, data compilations, and software, may not be copied, reproduced, republished, posted, transmitted, or distributed without the written permission of the Company. Downloading, displaying, and printing are permitted solely for personal, non-commercial use.

It is prohibited to use any type of automated device, program, algorithm, or methodology with similar processes or functionality, or any manual process, to monitor or copy any of the websites, data, or content found on our site, without prior written permission from the Company.

The company provides the following types of services related to virtual currencies/assets:

• Storing and managing virtual currencies on behalf of third parties.
• Organizing a platform for trading virtual currencies.
• Exchange of virtual currencies for legal tender
• Exchange of virtual currencies for another virtual currency.
• Transfer of virtual currency.
• Conducting the offering or sale of virtual currencies.

The company will provide services online through the website acx+.ba, as well as through the iOS and Android applications.

By registering on the platform – opening an account with the Company, the User explicitly confirms that they are legally capable, of legal age, and that they are familiar with and accept these Terms of Business of the Company.

SERVICES RELATED TO VIRTUAL CURRENCIES/ASSETS AND USER IDENTIFICATION

The company has the right to charge and collect a fee or commission from the user for the services provided, as stipulated in the company's tariff, which is publicly available on the company's website.

The company opens accounts (wallets) and accepts orders through the website acx+.ba, as well as through the iOS and Android applications.

In order for the company to provide services related to virtual currencies, it is necessary for clients or users of the company's services to register online.

During the online registration process, the User agrees to provide accurate and complete identification details and documents required by the Company in order for the registration to be completed.

The necessary set of data required by the company for identification and identity verification, as well as other data needed for registration, is prescribed by the company's internal regulations and includes:

For individuals:

• First and last name of the client:
• Date and place of birth;
• Client's residence address;
• Client's unique identification number;
• Description of the source of funds (FIAT and cryptocurrencies);
• The purpose and intent of the business relationship with the Company and the reasons for establishing the business relationship or conducting the transaction.

For legal entities:

• The name and registered office of the founders and beneficial owners of the client;
• The activity of the client;
• The number and date of the license (if required for the client's business due to performing a specific activity)
• The name, surname, residential address, date and place of birth, and JMBG of the employee or authorized person who establishes the business relationship or conducts the transaction for the legal entity, as well as the name of the authority that issued the valid identification document
• The identification number (company registration number) assigned by tax and other authorities and institutions with which the client was required to register their activity.
• Information about business and financial capacity;
• The purpose and intent of the business relationship with the Company, or the reasons for establishing a business relationship or conducting a transaction, as well as information about the client's activities;
• Source of funds.

In addition to the above-mentioned data collected for individuals and legal entities, the following data and information are collected for both categories of clients:

• The date of establishing the business relationship or conducting the transaction.
• The time of transaction execution.
• The amount of the transaction and the currency in which it is executed.
• The purpose of the transaction, as well as the name and surname and permanent residence, or the name and registered office of the legal entity to whom the transaction is intended.
• Data on the origin of the money or assets involved in the transaction.
• The specified data is obtained from the following documents:

For individuals:

• A document from which the client's address or place of residence can be determined (e.g., proof of residence, utility bill, residence registration, etc.).
• Documents that prove the sources of funds (e.g., bank statement, lease agreement, work contract, etc.)
• Statements regarding the client's status that the Company uses (PEP form, Declaration of the beneficial owner).

For legal entities:

• Extract from the relevant register as proof of the client's status; or access to the relevant register that proves the client's status.
• Document of incorporation of the company.
• Identification documents of the founders or beneficial owners if they are natural persons, or extracts from the relevant registers if they are legal entities.
• A work permit/license if required for specific activities.
• Personal identification documents of individuals authorized to manage the assets or account/wallet.
• Financial statements of the business operations.
• The company may request other documents and information if it deems it necessary in order to correctly and completely determine the purpose and intent of the business relationship, as well as the identity of the client or the beneficial owner of the client.

The company also uses publicly available official registers to obtain or verify the data necessary in accordance with the applicable regulatory framework.

Considering that all business relationships with clients are established through online access, enhanced identification measures are required for each business relationship, including the following:

1. A photo/video of the client with a valid identification document will be obtained through the appropriate IT software specialized in remote client verification.
2. In the case where the first transaction is carried out from the client's external wallet, the Company is responsible for verifying the client's identity or activating the user account once a transaction is made from the personal account opened with the Bank.
3. The Company may obtain documents, data, or information based on which it can further verify and confirm the authenticity of the identification documents and data on which the client's identity has been determined and confirmed (such as a copy of the bank card, current account, giro account, foreign currency account), which the Company will obtain via email.
4. Additional checks of the obtained client data in public and other available records, through access to public registers.
5. Establishing direct contact with the client by phone or visiting the client's address.
6. Apply the measure that the first payment in the business activity is made through an account opened in the client's name at another credit institution.

The user is responsible for the accuracy of the data provided to the Company.

The user assumes all responsibility for any consequences arising from incomplete or inaccurate data provided by the user.

By registering on the platform, the User confirms that they are familiar with the Company's Terms of Service and Privacy Policy, which the Company applies in its operations, as well as the current Company Tariff and transaction limits, and that they fully accept them.

By registering with the Company, the User confirms that they are aware that the use of services related to virtual currencies is associated with risk, and that the Republic of Srpska, the Commission for Securities of the Republic of Srpska, and other public sector bodies do not guarantee the value of virtual currencies and do not bear responsibility for any potential damage or losses that Users, other holders of virtual currencies, service providers related to virtual currencies, or third parties may incur in connection with transactions involving virtual currencies.

The user deposits funds in fiat currency exclusively into the special purpose account of the Company opened with a commercial bank.

Detailed instructions for making deposits into the Company's special purpose account are published on the Company's website, acx+.ba.

The minimum deposit into the user's account/wallet is 50 KM.

The minimum withdrawal from the user's account/wallet is 50 KM.

The maximum withdrawal from the user's account/wallet is 100,000 KM on a daily basis.

The user can make a maximum of 5 withdrawals per day, and a maximum of 50 withdrawals per month from their account/wallet.

Funds from the company's special-purpose account can only be used for the purchase and sale of cryptocurrencies and for the purpose of carrying out services related to them.

The funds in the special-purpose account are not the property of the Company, do not enter its assets, nor are they part of the liquidation or bankruptcy estate.

The user agrees that the use of services related to virtual currencies is done solely at their own risk and is fully responsible for any financial risks and losses arising from their use or the execution of transactions related to virtual currencies.

The user agrees to be explicitly responsible for the loss of virtual currency resulting from the user's negligence, as well as for providing incorrect or incomplete information.

The services provided to the user upon their request are, as a rule, irrevocable and non-refundable, given that transactions involving virtual currencies are conducted on the blockchain platform.

The company will provide or execute the services outlined in this document, upon the client's order, within a period of no more than 48 hours from the receipt of the payment to the company's special purpose account.

If, for any reason, the company is unable to provide the service within the specified 48-hour period, it will immediately notify the client about the situation and the reasons for the inability to fulfill the service.

If the company is unable to provide the service as requested by the client, it is obligated to fully refund the amount paid by the client to the special-purpose account of the company for the purpose of obtaining services from the company, in the same currency and to the same account from which the payment was made.

If the inability to execute the order is due to the fault of the company, any additional costs related to the refund of funds will be borne by the company.

If the inability to execute the order is due to the fault of the user, any additional costs related to the refund of funds will be borne by the user.

The company is obligated to provide periodic reports on the status and movements in the virtual currency market on its official website, acx+.ba.

The user is aware that using services related to virtual currencies represents highly risky investments that may result in actual financial losses for the user's assets, and agrees to engage in such activities solely at their own financial and material risk.

The company, nor any other state or public institution, provides deposit insurance for the user, and the user is aware of this risk as part of all the risks associated with trading virtual currencies.

The user has the right to file a complaint via the company's email address: [email protected].

LIMITATIONS IN THE PROVISION OF SERVICES BY THE COMPANY

The operations of the Company and the services provided by the Company are governed by the provisions of the Securities Market Law of the Republic of Srpska, the Law on the Prevention of Money Laundering and Financing of Terrorist Activities of Bosnia and Herzegovina ("Official Gazette of BiH", No. 13/2024), the Law on Protection of Personal Data of Bosnia and Herzegovina ("Official Gazette of BiH", Nos. 49/2006, 76/2011, and 89/2011 – amended), and other relevant regulations and internal acts of the Company adopted based on the applicable regulations.

By registering or opening an account/wallet with the Company, the client agrees to all limitations that apply as prescribed in the Company's Anti-Money Laundering and Terrorist Financing Prevention Program.

The company does not do business with:

• UN-sanctioned individuals
• OFAC-sanctioned individuals
• EU-sanctioned individuals
• Any other sanction lists applicable in Bosnia and Herzegovina, or international lists recognized by Bosnia and Herzegovina as a country, or lists issued by Bosnia and Herzegovina itself.
• Anonymous/hidden clients
• Shell banks or fictitious banks
• Individuals for whom there is reliable information that they are or have been involved in criminal activity or have been convicted in the past 3 years from the date of establishing a business relationship with the client.
• Clients from the internal exclusion list formed based on previous experiences with the client (unacceptable experiences – e.g., the company previously terminated the business relationship with the same client due to reasons such as SPNiFTA).

If the Company determines that the User is on any of the aforementioned lists, the Company will disable further use of the platform, restrict access to the account, or block or suspend it in accordance with international sanction regulations and the sanction framework.

The Company has a zero-tolerance policy for the exchange of suspicious virtual assets used for the purpose of concealing the ultimate owner or initiator of the transaction, such as "privacy" coins and similar virtual currencies.

The Company does not conduct cash transactions in its business with clients, meaning clients do not have the possibility to make cash deposits or withdrawals from their accounts/wallets, or to convert cash into virtual assets and vice versa.

Only non-cash card and bank transactions in the standard (FIAT) currency are possible, with payments made to the Company's special-purpose account, as defined by this policy.

The Company may terminate the business relationship with the user for other reasons as defined by the Company's internal regulations, including :

It is prohibited to establish a business relationship or carry out a transaction when the client's identity cannot be verified, or when the Company has reasonable doubts about the truthfulness or credibility of the data or documentation the client provides to confirm their identity. This also applies in situations where the client is unwilling or shows no willingness to cooperate with the Company in determining the true and complete information required by the Company as part of the client analysis, or when it is not possible to determine the ultimate owner or obtain information regarding the purpose and nature of the business relationship or transaction.

In such cases, the Company will not establish a business relationship with the client, and any existing business relationship will be terminated, with the FOO being notified accordingly.

The Company conducts checks regarding the prevention of money laundering and financing of terrorist activities for clients and transactions, both in relation to standard (FIAT) currencies and in relation to transactions and addresses on the blockchain.

ETHICAL CODE OF THE COMPANY

The company aims to operate in accordance with the highest ethical and moral standards within the industry it operates in, as well as the market it participates in.

The Company provides services to clients with the due care of a competent professional, in accordance with good business practices and in the best interest of the client.

The principles of ethical business conduct of the company (Ethical Code of the Company) are published on the Company's website, acx+.ba.

TERMS OF USE

You agree not to transfer data or content found on our website to any other computer, server, website, or other means of transmission.

You agree not to use any device or software to interfere with or attempt to interfere with the proper functioning of our website.

You agree not to take any actions that impose an unreasonable or disproportionate burden on our infrastructure, as determined by the Company at its sole discretion.

Unauthorized use of our website and/or materials contained on our website may violate applicable copyright, trademark, or other intellectual property laws, or other laws.

You will be solely responsible for any damage arising from any violation of copyright, trademark, or other proprietary rights, or any other damages resulting from your use of our website.

BUSINESS SECRET

A business secret is any data, fact, or information that has been accessed by the members of the Company's governing bodies, shareholders, employees of the Company while performing their duties and responsibilities, as well as individuals who conduct external audits for the Company and others who, due to the nature of their work, have access to such information, and whose disclosure to an unauthorized person could cause or potentially cause harm to the Company and its users (hereinafter referred to as a confidential data).

A business secret includes, in particular:

• Data known to the Company relating to personal information, financial status, and transactions, as well as ownership or business relationships of individuals and legal entities of the clients, and other institutions.
• Data about the balance and transactions on individual accounts/wallets of individuals and legal entities, or user accounts opened with the Company.

Business secrets do not include:

• Public data and information that is available to interested parties with a legitimate interest from other sources.
• Aggregated data based on which it is not possible to determine personal or business information about specific individuals to whom the data relates.
• Data about shareholders/owners, the extent of their ownership in the Company, as well as information about other individuals, regardless of whether they are clients of the Company or not.
• Public data from the unified account register at the entity or national level.

The Company, or individuals who have access to data considered a business secret obtained in the course of performing their duties, are obligated to keep such data confidential, in accordance with applicable laws governing the protection of confidential or personal data. They are not permitted to use this information for personal purposes nor can they disclose it to third parties unless required by law.

The Company, or individuals who have access to data considered a business secret obtained in the course of performing their duties, are obligated to keep such data confidential even after the termination of their employment with the Company, the cessation of their engagement with the Company, or the termination of the status under which they gained access to such data.

The company or individuals who have access to data considered a business secret, which they obtained while performing their duties and tasks within their scope of work, are not obligated to maintain the confidentiality of such business secrets if the data is disclosed:

• To a third party with the written consent of the user/client to whom the data pertains.
• To the competent court, prosecution, or individuals acting on their behalf based on a decision or request from the competent court or prosecution, if such data is necessary for proceedings they are conducting within their authority, and in accordance with the regulations governing their work.
• To the Securities Commission of the Republic of Srpska or another competent state authority for the purpose of carrying out duties within its jurisdiction.
• Upon written request from tax authorities, inspection bodies, and other regulatory authorities, in accordance with the regulations governing their work.
• When concluding legal transactions whose result is securing the Company’s claims, if applicable.
• Based on a written request from an individual who has mistakenly transferred funds to the Company’s account, and only the data necessary to initiate legal proceedings for the return of the incorrectly transferred funds.
• To the Ministry responsible for internal affairs and the authority responsible for combating organized crime and corruption, in accordance with applicable regulations.
• To service providers for outsourcing (provision of services by third parties on behalf of the Company in accordance with contracts the Company has concluded with third parties), when disclosing data is necessary for carrying out the activities of the Company that are subject to outsourcing.
• To foreign authorities and other bodies if it is provided for by international agreements.
• To other authorities exercising public legal powers, in accordance with specific laws.
• To a corporate entity for the audit of the Company’s operations for the purpose of conducting an external audit of the Company’s reports.
• Based on other laws.

FINAL PROVISIONS

The Company has the right to make changes to the Business Rules without prior notice to the User.

The User will be informed of changes to the Business Rules as soon as possible, at a minimum via the Company's website, acx+.ba.

In the event that any provision of these Business Rules becomes invalid or later has deficiencies, the Rules shall remain in effect, and this will not affect the validity of the remaining provisions of the Company's Business Rules.

Users have the right to reject the new terms of business, in which case they have the right to terminate the business relationship with the Company.

Any disputes that may arise in connection with the Company's operations and the business relationship between the Company and the User will be resolved through amicable means. If this is not possible, the competent court will be the Basic Court in Banja Luka.